Return & Refund Policy

We want you to be completely satisfied with your purchase. Review our return and refund policies below.

Last updated: 8/2/2025
Return Policy Overview

Return Window

Returns are accepted within 7 days of delivery

Condition Required

Items must be unused and in original packaging

Eligible Items for Return
  • Unused Items: Products that have not been worn or used
  • Original Packaging: Items in their original boxes, pouches, or packaging
  • With Tags: All original tags and certificates must be attached
  • Defective Items: Products received damaged or with manufacturing defects
  • Wrong Items: Items received that differ from your order
Non-Eligible Items

The following items cannot be returned:

  • Customized Items: Personalized or custom-made jewelry
  • Used Items: Products that have been worn or used
  • Damaged by User: Items damaged due to misuse or negligence
  • Late Returns: Items returned after the 7-day window
How to Return an Item
1

Contact Us

Email us at support@jewellevery.com with your order number and reason for return.

2

Wait for Approval

We'll review your request and provide return instructions within 24 hours.

3

Pack Securely

Pack the item in its original packaging with all accessories and certificates.

4

Ship the Item

Send the item using our provided return label or a traceable shipping method.

Refund Policy

Refunds are processed within 7–10 business days after receiving the returned item.

Refund Methods

  • Original Payment Method: Refund will be credited to your original payment method
  • Bank Transfer: For cash payments, refund via bank transfer
  • Store Credit: Optional store credit for future purchases
Exchange Policy

Exchanges are offered for size issues or damage verification, subject to availability.

Size Exchange

Exchange for different size within the same product line, subject to availability.

Defect Exchange

Immediate exchange for items with manufacturing defects or damage.

Shipping & Return Charges
  • Free Return Shipping: For defective or wrong items
  • Customer Pays: Return shipping for change of mind or size issues
  • Non-Refundable: Original shipping charges (unless item was defective)
  • Insured Shipping: We recommend using trackable, insured shipping for returns
Cancellation Policy

Orders can be cancelled before they are shipped.

Once shipped, orders cannot be cancelled.

Cancellation Process

  • Contact us immediately at support@jewellevery.com
  • Provide your order number and reason for cancellation
  • Refund for cancelled orders (if prepaid) will be processed within 7 days
Damage Claims

Report damaged items within 48 hours of delivery

Required Information

  • Clear photos of the damaged item
  • Order number and delivery details
  • Description of the damage or defect
  • Photos of the packaging (if damaged)
Contact Us for Returns

For any questions about returns, refunds, or exchanges, please contact our customer service team:

Email:support@jewellevery.com
Response Time:Within 24 hours
Subject Line:Return Request - [Your Order Number]

This Return & Refund Policy may be updated from time to time. Please check this page regularly for the most current information.